Help centre

Support

Everything you need to get the most from Rovi. Can’t find your answer? Reach our team directly.

Building a care plan

Open the AI workspace, enter a pet prompt and goals, then generate a structured care-plan draft. Export the output any time as a Pet Care Pack.

Creating artwork

In the AI workspace Create step, choose a companion, a portrait style and an asset type, then generate and download your image output.

Celebration reels

The AI workspace Celebrate step uses creation credits to assemble a short 6-second reel from your chosen portrait in 16:9 or 9:16.

Managing your subscription

Subscribe, upgrade or cancel any time. Cancelling keeps access until the end of the paid period. See the Refund & Cancellation Policy.

Your data and uploads

You own your uploads and results. Uploads default to a 30-day cache. See the Privacy Policy and Content License, or email us to delete data sooner.

Health concerns

Rovi is not a veterinary service. For any symptom or emergency, contact a licensed veterinarian right away.

support@rovivet.shop

Phone

+44 7807852941

Monday to Friday, 9:00–18:00 (UK time)

Contact form

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AI workspace

Try it while you read

Follow any support answer hands-on: describe your pet to generate a life-stage care plan, render portrait art, then assemble a celebration reel — all in the same Rovi AI workspace.

Free plan credits · this month3/3 credits left

Step 1 — Tell me about your pet

Tell me about your pet.

Pet nameBreed / type (optional)

Species

Life stage

Activity

Home setup (optional)

Goals

Anything else? (optional)

Not veterinary advice. Rovi creates general-education care plans and artwork — no diagnosis, treatment, medication or dosage. For any symptom, health concern or emergency, contact a licensed veterinarian right away.

Your structured plan appears here: a life-stage timeline, daily and weekly checklists, enrichment and training basics, a shopping category list, and a questions-to-ask-your-vet block.

AI disclaimer. Rovi is a pet-care planning and creative tool, not a veterinary service. AI outputs are general-education drafts for your review — never diagnosis, treatment, medication or dosage advice, and no guarantee of accuracy. For any symptom, health concern or emergency, contact a licensed veterinarian right away.